Privacy Policy
Last updated: April 19, 2026 · Effective for: mazyan.com
Overview
1. Your Privacy Matters to Us
Mazyan is a cross-border fashion marketplace connecting Middle Eastern brands with customers in Malaysia and Singapore. This Privacy Policy explains what personal data we collect, how we use it, and the choices you have.
By using our website or placing an order, you agree to the practices described in this policy.
Data we collect
2. What Information We Collect
- Full name and delivery address
- Email address and phone number
- Payment information — processed securely via Stripe or other payment providers (we do not store card details)
- Order history and product preferences
- Device information, browser type, and IP address
- Cookies and browsing behaviour on our site
How we use it
3. How We Use Your Information
- To process and fulfil your orders, including coordinating shipment to Malaysia and Singapore
- To send order confirmations, tracking updates, and delivery notifications
- To respond to your customer service enquiries
- To improve our website and shopping experience
- To send you promotional emails — only with your consent, and you can unsubscribe anytime
- To comply with legal and regulatory obligations
Sharing your data
4. Who We Share Your Data With
We do not sell your personal information. We share your data only with trusted third parties who help us operate our business:
- Payment processors— Stripe and local payment gateways for secure transaction handling
- Shipping & logistics partners— courier services in Saudi Arabia, Malaysia, and Singapore
- Analytics tools— Google Analytics for website performance (anonymised data)
- Marketing platforms— Meta (Facebook) for ad performance, only if you've consented to marketing cookies
All third parties are contractually required to handle your data securely and in accordance with applicable privacy laws.
Your rights
5. Your Rights Over Your Data
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications at any time
- Lodge a complaint with your local data protection authority
- To exercise any of these rights, contact us at support@mazyan.com
Data retention
6. How Long We Keep Your Data
We retain your order and account information for as long as necessary to fulfil your orders, resolve disputes, and comply with legal obligations — typically up to 7 years for transaction records.
You may request deletion of your account and associated data at any time, subject to any outstanding orders or legal requirements.
Security
7. How We Protect Your Data
We use industry-standard security measures including SSL encryption, secure payment processing, and restricted access to personal data. While we take every precaution, no online system can guarantee absolute security.
